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Customer App News
Welcome to all of our Customer App members.
We have been working on building the infrastructure for the new Bentley Customer App in 2024 and now into 2025, and have reached an exciting stage in our development.
In November 2024 we began a phase of Customer research, which involves both online and in-person research to inform the app's final development. This research continues throughout early 2025, with our online research now completed, and in-person User Experience clinics continuing through the next couple of months.
We would like to thank all Bentley Network members who volunteered to participate in our research. We have learned very valuable information about your preferences for the new upcoming app, which we will use to ensure the content we create will be interesting and consistently updated to ensure the app is a place you'll always want to come back to.
Further updates on the progress of the app development will be available here soon, and we will send all of our research participants an update about the research and what we learned before the end of April 2025.
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Bentley Customer App Frequently asked Questions
The previous Bentley Customer network app, Bentley Network App, closed down because it was built on ageing technology. It therefore had limited ability to offer the functionality our app members have been asking for. Instead of continuing to offer this platform, we are investing in a new significantly upgraded platform to replace it, based on all the feedback we’ve had from users about possible improvements, features and functions.
Meanwhile, we will continue to bring you updates and news on this web page as we build the new app.
Yes: During 2024 we have been creating the infrastructure, and in 2025 will finish the build of a new Customer network app, which includes many of the features users asked for and bring an entirely new user experience with increased convenience, access and ease of use. This will include an exclusive owner community space for you to connect. More features will be added over time; all aimed to enhance your Bentley ownership experience.
In addition to building features that BNA members asked for into the app, as Bentley Network App members you will be the first to know any news about the new app.
We will be keeping you updated on this website as we move towards the launch date. A specific launch date has not been set, but you will be the first to know.
We will also offer you special exclusive content to celebrate the launch. Once in the new app, you will receive the exclusive offers you have previously enjoyed in the Bentley Network App; and much more besides.
We aren’t able to promise a precise date yet, but we will be working hard throughout 2024 to bring you the new app in 2025.
- Improved and seamless registration process
- New improved Community and Messaging features
- An innovative design that reflects Bentley’s 2025 design vision
- Exclusive content, offers and events, tailored to you
- New Features such as Build Tracker, Inspirator and Garage will support a seamless buying, delivery and ownership experience Options for every stage of your Bentley ownership experience, all within one app:
- Easier sign ups – no long forms to fill out
f you need to speak with Bentley after the Network closes, please reach out to your Bentley Dealer or feel free to contact us on our Owner contact numbers, which can be found here. If you wish to enquire about a car, an event or any other Bentley offering, you can do so on the Bentley Motors website:
UK Extraordinary Journey enquiry (UK driving experience)
As we grow closer to the launch of the new App, we will provide more contact options for staying in touch here on this website.
We will offer you updates about the app here on this website, to offer you continued information and support, plus the latest news and stories from Bentley.
You will also receive updates on the progress of your new app in the quarterly Customer and Prospect newsletter if you are subscribed to that. If not, and you’d like to hear more about the app via the newsletter please contact your Bentley dealer.
As we grow closer to launching the new app, we will not only increase the information available on the Network App website, but we will also be in touch via email (as long as you have agreed that we can contact you that way).
We look forward to bringing you the new App experience you’ve told us you’d love to see.
Keep Me Informed
If you would like to be kept informed about the new Bentley Customer App, its development and features, please fill in the form below.